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Locked

‎08-18-2023 09:30 PM

HP Recommended
Product: HP ENVY 6452e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

  I have been using the HP Envy 6452e Print Anywhere, printer for 2just over 2 years now and it has worked fine, until today.  I changed out the cartridges and when I attempted to print something it only had light blue printing and no black at all.  I have been trying to get help but of course mt warrantee just expired.  Now the printer sits with the red X lite up and the blue network connection lite but will not print.  I cannot clear the red X unless I unplug it and wait 15-30 seconds and re plug the printer.  Can anyone help me, please??

Teddy Wagoner
1 REPLY 1

‎08-21-2023 11:36 AM

HP Recommended

@SailorTed 

 

Welcome to the HP support community.

 

I understand that your printer is not printing in black, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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