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‎04-23-2024 02:47 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Ink Cartridge problem after installing a brand new HP Instant Ink 61/301 color cartridge. A message on the printer says the cartridge must be replaced and I just installed it. Can you send me a new replacement cartridge as this new one is obviously defective.

Please advise...

Category:
1 REPLY 1

‎04-25-2024 07:57 AM

HP Recommended

Hi @brucin,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Take the following action to continue printing:

Open the ink cartridge access door and remove the cartridge or cartridges indicated by the Depleted Cartridges must be replaced to resume printing message.

Check the cartridge for leaks or damage. If the cartridge is low on ink, leaking, or damaged, replace it.

Reinstall the cartridge or cartridges, and then close the ink cartridge access door.

 

If the error persists, contact customer support over the phone for further assistance. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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