• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-17-2025 10:22 AM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer
Operating System: Microsoft Windows 11

Printer will not print black

1 REPLY 1

‎07-19-2025 04:38 AM

HP Recommended

@Gulffive, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY 6458e All-in-One Printer is not printing black after installing a new black ink cartridge. Let’s walk through some steps to get this resolved.

Check Ink Cartridge Installation

  • Make sure the black cartridge is properly installed and the protective plastic tape has been removed.
  • Open the cartridge access door and gently press down on the black cartridge to ensure it’s seated correctly.

Use Genuine HP Ink

Run Printhead Cleaning

  • Open the HP Smart app on your PC or mobile device.
  • Go to Printer Settings > Tools > Clean Printhead.
  • Run the cleaning cycle and print a test page. You may need to run this 2–3 times for best results.

Print a Diagnostic Page

  • In the HP Smart app, go to Printer Reports > Print Quality Report.
  • This helps identify if the issue is with the black ink or the printhead.

Update Printer Firmware

  • Ensure your printer has the latest firmware:

Reset the Printer

  • Unplug the printer while it’s on.
  • Wait 60 seconds, then plug it back in and turn it on.

Try a Different Cartridge

  • If the issue persists, try installing a different black cartridge if available. The current one may be defective.

You may refer to this document - HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.