I keep getting an error message saying that my color cartridge is not communicating with my printer

[MamaTriga]

I keep getting an error message saying that my color cartridge is not communicating with my printer. I’ve checked the cartridge. I’ve removed the cartridge, cleaned the cartridge and replaced it. I’ve unplugged the printer plugged it back in. I think I’ve done all the recommended things to remedy this situation can you help me? 

[Sneha_01]

Hi @MamaTriga,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly, I can provide some troubleshooting steps to help you with the issue. If you've already performed some of these steps, please bear with me and ensure you've completed all of them:

Reinstall Cartridge:

• Remove the color cartridge.
• Turn off the printer.
• Wait for a few minutes.
• Turn the printer back on.
• Reinstall the color cartridge.

Check for Protective Tape:

• Ensure that you have removed any protective tape or seal from the cartridge. Sometimes, forgetting to remove these can cause communication issues.

Clean the Cartridge Contacts:

• Turn off the printer.
• Remove the color cartridge.
• Using a lint-free cloth, gently wipe the contacts on the cartridge.
• Reinstall the cartridge.

Update Printer Firmware/Driver:

• Check the HP website for any firmware or driver updates for your printer model. Install any available updates. Click Here.

Inspect Cartridge Slot:

• Ensure there is no debris or foreign objects in the color cartridge slot. Use compressed air to clean if necessary.

Reset Printer:

• Turn off the printer.
• Disconnect the power cord.
• Wait for 5-10 minutes.
• Reconnect the power cord and turn the printer back on.

Try Another Cartridge:

• If possible, try a different color cartridge to see if the problem is with the cartridge itself.

If the issue persists after replacing the cartridges, It must be a hardware issue.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support