I loaded new ink into my HP printer but the printer is telling me my M ink is out and I cannot print

[DEP75]

I loaded 4 new ink cartridges into my HP printer and I get a message that the M cartridge is empty and I can't print.  Any ideas for a fix?

[Max3Aj]

@DEP75, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're seeing a message that your Magenta (M) ink cartridge is empty, even after installing a full set of new cartridges. Let's walk through some steps to resolve this issue.

Check Cartridge Compatibility

Make sure the cartridges you installed are genuine HP cartridges and are compatible with your printer model. Using non-HP or refilled cartridges can sometimes cause detection issues.

Which cartridges work with my HP printer? | HP® Support
 

Reset the Printer

Sometimes a simple reset can help the printer recognize the new cartridges.

• Turn the printer on.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord and turn the printer back on.

Reinstall the Magenta Cartridge

• Open the cartridge access door.
• Remove the Magenta (M) cartridge.
• Check for any protective tape that may not have been removed.
• Gently wipe the copper-colored contacts with a lint-free cloth.
• Reinsert the cartridge firmly until it clicks into place.

Clean the Cartridge Contacts

If the issue persists, clean the cartridge and printer contacts. 
 

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues.

• Visit HP Support page and enter your printer model.
• Download and install the latest firmware for your printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support