I'm having message of "the new cartridge I installed is for older generation cartridge"

[Eddy7135]

i installed new cartridge for my HP 6970 but I'm getting a message of the cartridge I put is for older generation cartridge that is not compatible with my printer, they can still be used for some older printer models.. what do i need to do/ do I need to return this cartridge to Amazon of where I ordered?

[Max3Aj]

@Eddy7135, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here are some of steps you can try: 
Check Cartridge Authenticity

Ensure the cartridge is a genuine HP cartridge and not a third-party or refilled one. HP firmware updates often block non-genuine cartridges.

Disable Cartridge Protection

HP printers have a feature called Cartridge Protection that can prevent older or third-party cartridges from working. You can try disabling it:

• On the printer's touchscreen, go to Settings > Printer Maintenance > Cartridge Protection.
• Select Disable Cartridge Protection.
• Save and exit.

Alternatively, you can do this via the HP Smart App on your computer or phone.

Downgrade the Firmware

If the cartridge worked before and stopped after a firmware update, you might be able to roll back the firmware:

• Search for your printer model and “firmware downgrade” on HP official site.
• Download an older firmware version and follow the instructions to install it.

Reset the Printer

Sometimes a full reset helps:

1. Remove all cartridges.
2. Power off the printer and unplug it for 10–15 minutes.
3. Plug it back in and power it on.
4. Reinsert the cartridges one at a time 

You may refer to this document - HP Printers -'Older Cartridge' Message Displays | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support