I'm printing a photo on my HP Office Jet Pro 8025e and it's coming up with a blue tint.

[Jeff98052]

I'm printing a photo on my HP Office Jet Pro 8025e and it's coming up with a blue tint.  Why?  (I just changed out my black ink cartridge.)

[Max3Aj · Accepted solution]

@Jeff98052, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your photo prints are showing a blue tint on your HP OfficeJet Pro 8025e after replacing the black ink cartridge, here are a few steps to help resolve the issue:

Check Ink Levels

Even though you replaced the black cartridge, ensure all other cartridges (especially magenta and yellow) have sufficient ink. A low or clogged cartridge can cause color imbalance.

• Go to HP Smart app or printer control panel > Ink Levels.

Run Printhead Cleaning

Ink residue or air bubbles can cause color distortion. Run a cleaning cycle:

On the printer:
Settings > Printer Maintenance > Clean Printhead

Or via HP Smart app:
Printer Settings > Tools > Clean Printhead

Print a Diagnostic Page

This helps identify which color is misbehaving.

• On the printer:
  Settings > Reports > Print Quality Report

Check if black is printing correctly and if any color blocks are missing or faded.

Check Paper Type Settings

Incorrect paper type can affect color output.

• When printing, ensure the paper type matches the actual paper (e.g., Photo Paper, Matte, Glossy).
• In the print dialog, go to Printer Properties > Paper Type and select the correct one.

Update Printer Firmware

Outdated firmware can cause print quality issues.

• Visit: Official HP® Support

Reinstall Printer Driver

Corrupted drivers can affect color rendering.

• Uninstall the printer from Settings > Devices > Printers & Scanners
• Reinstall using the latest driver from: Official HP® Support

Try a Different Photo App

Sometimes, the app used to print (e.g., Photos, Paint, etc.) may apply color filters. Try printing from another app like HP Smart or Adobe Photoshop Express.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[Jeff98052]

It worked.  Thanks.  It turned out to be low ink levels in the other cartridges.

[Max3Aj]

@Jeff98052, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj