I may have torn my fuser film sleeve!

[AshrafG]

Hi. I feel embarrassed to say this story but could really use your help. I have a color laser jet pro M252dw printer that has been running like a champ until ut started showing some black line on the right side of every print. Regardless how many cleanings I did nothing changed so I thought perhaps there is ink inside that I cannot reach and that the vacuum could suck out. I pulled out the toners and entered the hose of the vacuum. I then proceeded to place the toners back to feel like a film being broken and got a paper jam error. Long story short a black film like sheet came out the back which I think k is the fusee film. It all tore and now every print comes out as a blank sheet of paper. I googled and I think I need to replace the fuse film sleeve? Is that true? Any idea how to change it for my printer model? Here is what I got using chatgpt that of course assuming that the fuse film sleeve is what I tore. 

1. Prepare Your Workspace:

• Power Down: Turn off the printer and unplug it from the power source.

• Cool Down: Allow the printer to cool for at least 30 minutes, as internal components can be hot.

2. Gather Necessary Tools:

• Screwdrivers: A #2 Phillips screwdriver with a magnetic tip is recommended.

• Replacement Part: Ensure you have the correct fuser film sleeve compatible with the M252dw model.

3. Disassemble the Printer:

• Remove Tray 2: Pull out Tray 2 completely.

• Open Doors: Open the front and rear doors of the printer.

• Remove Covers: Using the screwdriver, remove the right and left side covers by unscrewing the designated screws and releasing the tabs.

• Detach Top Cover: Unscrew and carefully lift off the top cover.

4. Access the Fuser Assembly:

• Locate the Fuser: The fuser assembly is situated at the rear of the printer.

• Disconnect Cables: Gently disconnect any cables connected to the fuser.

• Remove Fuser: Unscrew the fuser assembly and carefully extract it from the printer.

5. Replace the Fuser Film Sleeve:

• Disassemble Fuser: Open the fuser assembly to access the damaged film sleeve.

• Remove Old Sleeve: Carefully slide out the old fuser film sleeve.

• Install New Sleeve: Gently slide the new fuser film sleeve into place, ensuring it fits snugly.

6. Reassemble the Printer:

• Reinstall Fuser: Place the fuser assembly back into the printer and secure it with screws.

• Reconnect Cables: Reconnect any cables that were detached.

• Reattach Covers: Reattach the top, right, and left covers, securing them with screws.

• Close Doors: Ensure all doors are closed properly.

• Insert Tray 2: Slide Tray 2 back into its position.

7. Test the Printer:

• Power Up: Plug in the printer and turn it on.

• Print Test Page: Run a test print to ensure the new fuser film sleeve is functioning correctly.

Important Considerations:

• Delicate Handling: The fuser film sleeve is fragile; handle it with care to avoid damage.

• Professional Assistance: If you’re uncertain about any step, it’s advisable to consult a professional technician to prevent potential damage to your printer.

[Rachel571]

Hi @AshrafG 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support