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‎10-22-2021 11:49 AM - last edited on ‎10-24-2021 01:29 PM by

HP Recommended
Product: HP Officejet 3830
Operating System: macOS 11.0 Big Sur

I replaced my color cartridge and now the printer is telling me that the cartridge is not configured.

I've had this printer for almost 2 years and been paying $4.99 per month. They sent me ink 3 times. Most months I print less than 5 pages. I decided to stop paying and HP disabled my printer. so I had to keep paying if I wanted to use my printer. now this. Please help!!!

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1 person had the same question
1 REPLY 1

‎10-25-2021 12:47 PM

HP Recommended

@iloathehnp

 

Welcome to the HP Support Community.

 

Do you've any other ink or your old ink to see if the same error occurs with that cartridge too?

 

Are you still on the HP Instant ink Program?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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