I need help to OOBE reset my Deskjet 2300 All in one printer.

[westpoint1984]

I need help to OOBE reset my Deskjet 2300 All in one printer., it is asking for Set up cartridge but no set up cartridge accompany the printer when purchased.

[Sneha_01 · Accepted solution]

Hi @westpoint1984  

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[westpoint1984]

Dear Rachel thanks for your reply.

Find below the information you requested.:

HP DESKJET 2300 Series
Product Number: 7WN42B
SERIAL NUMBER: CN1CL321G6
SERVICE ID: 34223
FIRMWARE VERSIONWRP1FN21AR

Regards

Abdul jelili

[Sneha_01]

Hi @westpoint1984,

If your HP DeskJet 2300 All-in-One printer is asking for a setup cartridge, and you didn't receive one with the printer, you can try the following steps to resolve the issue:

1. Verify Printer Model and Cartridge Requirements

• Confirm Model: Make sure your printer model is indeed the HP DeskJet 2300 series. The exact model number might be slightly different, which could affect cartridge requirements.
• Check Documentation: Review the printer’s manual or quick start guide to see if there are any specific instructions regarding setup cartridges.

2. Perform a Hard Reset

Turn Off the Printer:

• Press the power button to turn off the printer. Disconnect the power cord from the back of the printer and from the power source.

Wait:

• Leave the printer unplugged for about 60 seconds to ensure that any residual power is discharged.

Reconnect and Restart:

• Plug the power cord back into the printer and the power source. Turn the printer back on and see if the issue persists.

3. Check for Cartridge Installation

Open Cartridge Access Door:

• Open the cartridge access door on the printer. The carriage where the ink cartridges are installed should move into the center.

Ensure Proper Installation:

• Make sure that both the black and color cartridges are installed correctly. They should click into place securely.

Remove and Reinstall Cartridges:

• If the cartridges seem to be installed correctly but the issue persists, try removing and reinstalling them. Ensure that you’re using genuine HP cartridges that are compatible with the DeskJet 2300.

4. Use the HP Smart App or Printer Software

Download HP Smart:

• If you haven’t already, download the HP Smart app from the Microsoft Store or HP’s website.

Setup Printer:

• Follow the instructions in the HP Smart app to set up your printer. The app can sometimes resolve issues related to cartridge detection and printer setup.

5. Check for Firmware Updates

Open HP Smart or Printer Software:

• Open the HP Smart app or any HP printer software installed on your computer.

Check for Updates:

• Look for any firmware or software updates available for your printer and apply them if necessary.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support