I need region code for my OfficeJet 5255

[Pio4578]

I moved from US to UK and my OfficeJet 5255 does not accept local cadrides.

It looks like I need a OfficeJet 5255 region reset code for UK?

Where should I start to get it?

[A_Gayathri]

Hi @Pio4578,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Pio4578]

Thanks for the reply. I checked my messages are there an no messages inbox. Do you expect to send one to me soon ?

[Pio4578]

could you reply to the last DM message in which I provided to you the requested printer details, please?

[A_Gayathri · Accepted solution]

HI @Pio4578,

Thank you for your reply 

May I know the Cartridge Number?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support

[Pio4578]

sure, both color and black are marked as 302

[Pio4578]

@Gaya1239: are you able to help, please?

[Pio4578]

Thank you for your help so much. With your help this region setup change worked!