I need the instructions to do region reset to a HP OfficeJet Pro 9010 to use HP 964 instead HP 962

[Lee1235]

I need the instructions to do region reset to a HP OfficeJet Pro 9010 to use HP 964 instead HP 962 ink cartridges

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here. 

Note that you will need HP 963 cartridges in Kazakhstan, the HP 964 cartridges would be for Latin America.

[Lee1235]

I tried contacting HP but i am unable to get through to them for help.

[Bob_Headrick]

I will ask to have your case escalated.  An agent should contact you in the forum here, then will likley send you a personal message (PM), indicated by a number in the envelope in the icon in the upper right.

[Anand_Andy]

Hi @Lee1235,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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