I need to continue discussing (edited)

[salsafreak]

I need to continue discussing (edited). 

My support agent cancelled the chat for some reason.  I never got a chance to read his / her response. 

Thank you very much in advance for your assistance. 

- Edith Williams

[Hawks_Eye]

Hi @salsafreak 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye