I need to exchange a defective 61XL cartridge that Walmart will not take back.

[GinaM3]

I purchased a 61XL cartridge from Walmart, and installed it, and immediately my printer reads "One of the cartridges has a problem."  I have tried all of the techniques mentioned online and this error message will not clear.  I reinstalled the old empty cartridge, and the error message disappears so I know that it is a problem with the new cartridge.  Walmart's policy does not allow them to return ink cartridges, and she referred me to this site.  I would like to exchange the cartridge for the same one.  I have the receipt and it was purchased just last week.  This was a $53 cartridge!

[Irfan_06]

Hi @GinaM3,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the new ink cartridges for your printer and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support