I need to order ink cartridges as my ink is low and printing color incorrectly.

[Kylie45]

I have been through several chats with the AI system through HP and CANNOT just order more ink through my subscription. No where can I find a real tech or phone number and I needed this last week. I have been searching for hours at this point and going in circles for something so simple. It states my warranty is expired, however I just received an email last week about the ink subscription I have. I have instant ink, where it claims"never run out" - however, I've ran our twice. I need a real person to talk with to solve this issue. I have an event this weekend - and all printing is currently halted because of this issue. I Thank you!

[Kuroi_Kenshi]

Hi @Kylie45,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your instant ink cartridges!

We're thrilled to have the opportunity to assist you and provide a solution.

I assure you that you are connected to a live agent. Let's try a few steps and get this sorted for you.

Steps to Manage and Order Instant Ink

Check Instant Ink Account:

• Access your HP Instant Ink account using your registered email and password.
• Verify the status of your subscription and ensure that it's active and correctly linked to your printer. Look for any notifications or alerts regarding account or order status.

Review Payment Information:

• Make sure your payment information is up to date. Sometimes issues with payment can temporarily block orders until resolved.

Order Additional Ink:

• Within your Instant Ink account, look for options to request additional ink shipments if you're running low before your normal delivery cycle.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,