I only get black prints from my 5544 HR printer

[Ikke4]

I only get black prints as output. When following the instructions of the HP-troubleshoot diagnostic center a color printed testpage came out the printer. But each other document (PDF or Ms-Office) keeps coming out in black.
The settingsmenu of those programs asks to choise between black or color print. When color print choosen, the result is always black. The advanced printer settingsmenu doesn't show the color option in these programs.

[Jay_G24]

Hi @Ikke4,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to print in color from your computer

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed.
3. Select 'Add a printer using a TCP/IP address
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document for know-how. Try printing.

Hope this helps! Keep me posted.

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