I purchased an Original 950 HP Cartridge and it is giving me an incompatible cartridge error

[OS319]

My printer ran out of ink and I bought an Original HP 950XL cartridge for my printer.  When I put it in it gives me an error saying that "the following cartridges are not intended for use in this printer".  I have read in other posts that resetting the region might help? How do I do this?

Thanks in advance!

[Kumar0307]

@OS319, Welcome to the HP Support Community! I’m here to help.

I see that the ink cartridge is not working. Resetting the region will not help in this case. It is done if you have moved to a different country/region.

Insert one ink cartridge at a time to identify the defective one.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges (under warranty). 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!