I purchased an ink cartridge that does not work, what does HP do about it?

[Carl1813]

Ink cartridge does not work.

[Elohi_NR]

Hi @Carl1813,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

When and where was the ink cartridge purchased?

Are you getting any error messages?

Meanwhile, follow the steps from this document and keep me posted on the results. 

Also, update the firmware for your printer: Click here

Hope this helps! Keep me posted for further assistance.
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