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‎01-31-2023 09:00 AM

HP Recommended
Product: HP OfficeJet 5212 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Ink cartridge does not work.

Category:
1 REPLY 1

‎02-04-2023 08:30 AM

HP Recommended

Hi @Carl1813,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

When and where was the ink cartridge purchased?

Are you getting any error messages?


Meanwhile, follow the steps from this document and keep me posted on the results. 

Also, update the firmware for your printer: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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