I purchased new printer cartridges for my HP 8600 officejet pro premium and get the message that the

[Gary_Stipe]

I purchased new printer cartridges for my HP 8600 officejet pro premium and get the message that the cartridges are incompatible. can someone help?

[sandytechy20]

@Gary_Stipe

Welcome to the HP support community.

I understand that you are getting cartridge error, follow these steps to fix the issue.

Clean the ink cartridge electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Gary_Stipe]

Thanks, but that didn't work. I was told that this was a regionalization problem. the Z20 cartridges work but the Z10 cartridges available here in the US don't work.

[sandytechy20]

@Gary_Stipe

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted.