• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-02-2023 04:06 PM

HP Recommended

I purchased some ink from Amazon and installed the yellow today. But then I got a message that said There is a problem with the printer or ink system. Turn printer off and back on. If problem continues contact HP. 

Category:
2 REPLIES 2

‎05-05-2023 12:38 PM

HP Recommended

Hi @Holly1964 


Welcome to the HP Support Community.

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial number, phone number, email ID, etc.


-Regards,

 

Raj2111
I am an HP Employee

Was this reply helpful? Yes No

‎05-05-2023 02:42 PM - last edited on ‎05-05-2023 02:58 PM by Retired

HP Recommended

It's an HP Officejet Pro 8600 Premium 

 

Serial [personal info removed]

 

My computer guy looked at it and thinks the ink ruined the place where it connects on the printer. Any help would be appreciated.

 

Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.