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‎10-07-2025 04:50 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Because you have information on my new printer, I received the wrong ink cartridge.   I received 931series when I should have received 936series.

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1 REPLY 1

‎10-09-2025 12:48 PM

HP Recommended

Hi @Richard547,

Welcome to the HP support community.


I understand you have received the wrong ink cartridge instead of the correct one. I will surely try to find and get all the help.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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