I replaced both ink cartridges, but it won't align. I can't get the error message off

[Lyn2022]

I have a HP C5580 Photosmart All-in-one printer that I'm having problems with after I replaced the ink cartridges. It started the alignment, but an error message came up the "Load plan white paper in Main Tray, the press OK to start alignment".  I replaced the paper and adjusted to make sure it fit correctly.

I got the same message.  I tried to use the instructions online for correcting the problem, but I can't get rid of the error message, it won't do anything.  I unplugged  from the back of the printer and the electric plug, but the error message comes back on and I can't change it. 

When it did try to print the alignment the black ink was the only thing that printer.  Please help me.  Thanks.

[Rainbow23]

Hi @Lyn2022,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing cartridge alignment issues with your HP C5580 Photosmart All-in-one printer.

Please follow the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

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