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‎04-28-2021 12:59 PM

HP Recommended
Product: OfficeJetPro 9015
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a bonafide HP 963XL cartridge for my printer for the first time. I get the following error message:

"The indicated cartridge is not communicating correctly with the printer. If this problem persists replace the cartridge."

I have made sure it is properly in place and left it overnight so that the ink settled but I cannot make the printer work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2021 03:13 PM

HP Recommended

@KenS101

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-01-2021 03:13 PM

HP Recommended

@KenS101

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-02-2021 05:24 AM

HP Recommended

Thank you for your reply.

I am pleased to infrom you that a replacement cartridge has been sent to me and it worked immediatly. We have concluded that the original one was faulty.

Was this reply helpful? Yes No

‎05-02-2021 08:48 AM

HP Recommended

@KenS101

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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