I seem to have broken off a piece of the ink cartridge in the printer

[Maura13]

hi, when taking out the ink that had to be replaced, I had difficulty taking it out. Then when I’m putting in the new ink, it won’t fit in at all. It seems to have a piece missing off of it now. But I can’t locate it.

[zoey7886]

@Maura13, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding ink cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you've broken a piece off the ink cartridge or the cartridge holder in your HP printer, here are some steps you can follow to address the issue:

Inspect the Cartridge and Cartridge Holder:

• Examine the cartridge to determine what part is missing or broken. Compare it with the new cartridge to identify the piece that may be missing.
• Check inside the printer where the cartridge was initially seated to see if the broken piece is lodged there.

Remove Any Debris:

• Carefully check the cartridge holder for any debris or broken pieces that might be obstructing the installation of the new cartridge.
• Use a flashlight if necessary to help you locate any small pieces.

Clean the Cartridge Area:

• Sometimes, debris or dried ink can hinder the installation of cartridges. Clean the area gently using a lint-free cloth and possibly some distilled water to ensure there isn’t any obstruction.

Examine the Cartridge Holder:

• If the cartridge holder itself is damaged, it may prevent proper installation of the cartridge. Check for any visible damage on the holder.

Try Reinstalling:

• If you find any broken piece, remove it and attempt to reinstall the new cartridge again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,