I tried printing on a b5 paper but everytime I print my notes it always end up looking like zigzags.

[Mimi068]

Here is the quality of the print:

I  also tried printing it on an a4 paper and it didn't have any issues at all, the texts are very clear. I have also been printing my notes on a notebook paper that has some holes also and it didn't have any problems. This was the first time that I have encountered this. I guess the paper was the problem? are there any ways I can fix this?

[Nal_NR]

Hi @50627959,

Welcome to the HP Support Community.

I understand that you are facing issues with printing on B5 paper. I'd like to help!

Were you able to print on this B5 paper before without any issues? Did you check if this printer supports B5?

For now, try these steps:

Perform a hard reset on the printer from this link: https://hp.care/2kcz5os (Step 1: Reset the printer)

Now run HP print and scan doctor from here https://hp.care/2b4bUIM  and check if the issue gets fixed.

If the issue continues, make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.

If it copies correctly please uninstall and reinstall the printer drivers at the root level by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by right-clicking on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check-in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access the device manager)
• Go to devices and printers, in the control panel, and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the driver's tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full-feature driver and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If this does not do the trick, please download the Windows Built-in drivers by following the instructions from this link: https://hp.care/2o3acvH
• This should resolve the issue for you.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Mimi068,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.