I used INK Jet Club ink in my Pro 8600 printer. It will not start now. How do I get the printer work

[Morticia_Mom]

Purchased the INK Jet Custom ink for the HP Pro 8600 printer. Immediately upon installation of the black ink the printer will NOT work.   It states there  is a problem with the ink. Turn it off and back on.  Well, I've done this a number of times and still it comes up with the same exact thing. What can I do to fix this?

[Sneha_01]

Hi @Morticia_Mom,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to encounter such an issue right after installing new ink. Here are some steps you can follow to try to resolve the problem with your HP Pro 8600 printer:

Check Cartridge Compatibility: Make sure the ink cartridges are compatible with your HP Pro 8600 printer. Sometimes, printers will reject cartridges that are not recognized as compatible.

Reinstall the Cartridges: Remove the ink cartridges and check for any protective tape or plastic that might have been left on them. Reinstall the cartridges, ensuring they are seated properly in their respective slots.

Clean the Cartridge Contacts: Dirty or damaged contacts can prevent cartridges from being recognized by the printer. Turn off the printer, remove the cartridge, and gently clean the metal contacts on the cartridge and in the printer with a lint-free cloth slightly dampened with distilled water.

Reset the Printer: Turn off the printer and unplug it from the power source. Wait about a minute, then plug it back in and turn it on. This can help reset any error states in the printer.

Update Printer Firmware: Check if there is a firmware update available for your printer. HP often releases updates to improve functionality and fix bugs. You can check for updates on the HP website or through the HP software on your computer.

Use Genuine HP Cartridges: If the problem persists, consider using genuine HP cartridges. 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support