I was sold a 60 ink cartridge to replace 901 keep getting message cartridge jam

[MaryJane-1968__]

HP Officejet 4500

[A_Gayathri]

Hi @MaryJane-1968__ 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are experiencing a cartridge jam message after replacing the ink cartridge in your HP Officejet 4500 printer, here are some steps you can take to troubleshoot and resolve the issue:

Check for Packaging Material Removal: Ensure that you have removed all packaging materials, including tape or plastic covers, from the new ink cartridge.

Proper Installation: Double-check that the ink cartridge is properly installed in the correct slot. Make sure it clicks into place.

Printer Reset: Turn off your printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn the printer back on and see if the issue persists.

Inspect for Obstructions: Look inside the printer for any obstructions that may be causing the cartridge jam. It could be a small piece of paper or debris. Carefully remove any obstructions.

Check Cartridge Access Door: Open the cartridge access door and check for any obstructions or paper jams. If there are any, clear them and close the door securely.

Update Firmware/Software: Make sure that your printer's firmware and software are up-to-date. Check the HP website for any available updates and install them if necessary.

Clean Cartridge Contacts: Turn off the printer, unplug it, and gently clean the electrical contacts on both the ink cartridge and inside the cartridge slot using a lint-free cloth.

Try Another Cartridge: If the issue persists, try using another ink cartridge to see if the problem is specific to the cartridge or if it is a printer-related issue.

I hope this helps. 

Take care and have a good day.

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