INCOMPATIBLE CARTRIDGE ERROR EVEN AFTER REPLACING WITH NEW ONES

[ant04]

since january my printer 4729 is unable to print anything as the black ink has gone out. i purchased the hp 46 black ink from hp store online but when I put it in, it sill wont print anything saying incompatible cartridges. i replaced it again and ordered a new hp 46 from hp store, still it shows incompatible cartridges and wont print, this has never happened before I have been printing and replacing cartridges like this fine for 8 years. can someone help?

[Kuroi_Kenshi]

Hi @ant04,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer:

• Turn off the printer.
• Wait for about 60 seconds.
• Turn the printer back on and check if the error persists.

Check and Clean Contacts:

• Remove the ink cartridge from the printer.
• Use a lint-free cloth slightly moistened with distilled water to gently clean the copper-colored contacts on the cartridge.
• Also, clean the contacts inside the printer where the cartridge is installed.
• Reinsert the cartridge securely into its slot.

Reinstall Cartridges Correctly:

• Ensure that the cartridges are correctly seated in the printer.
• Confirm that the protective tape has been removed from the contacts and ink nozzles.
• Close the cartridge access door properly after reinstalling the cartridges.

Clean the Ink Cartridge and Printhead Electrical Contacts

1. Turn the printer on.
2. Open the access door to the cartridges.
3. Remove the cartridge indicated in the error message.
4. Clean the copper-colored contact on the cartridge using a lint-free cloth.
5. Wipe the contact inside the printhead with the cloth.
6. Reinsert the cartridge into its color-coded slot and press down until it snaps into place.
7. Close the cartridge access door.

Replace the Problem Cartridge

• If the cartridge error persists after cleaning:
  • If you have another HP 46 cartridge on hand, install it to check if the issue resolves.

I hope this helps.

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Best regards,