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‎09-23-2023 03:10 AM

HP Recommended
Product: HP Deskjet Ink Advantage 1515 All-in-One Printer

The ink cartridge of 678 is reading as not compatible to the supposed to be 650 ink. But before I bought the ink at the HP Official Store in Shoppee, it said that the 678 ink is compatible to the 1515 printer

Category:
1 REPLY 1

‎09-28-2023 03:31 PM

HP Recommended

Hi @jessu06,

 

Welcome to the HP Support Community

 

I understand you are facing an error incompatible ink cartridges with your HP Deskjet Ink Advantage 1515 All-In-One Printer Printer won’t read new cartridges.. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better

  • Is the light blinking on the printer?
  • May I know if are you using genuine cartridges

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

 

Hope this helps! Keep me posted.  

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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