INCOMPATIBLE INK CARTRIDGES

[CYDNEYPAIGE]

i reside in Trinidad and Tobago, I own an hpofficejetpro 8710 printer which i purchased from pricesmart (our version of costco), i also purcahse all my hp ink from there. I own the printer approximately 8 years now. The ink i get is manufactured in malaysia for singapore. For all those years it appears that the ink was compatible, then suddenly a few months ago, I get the message that "this printer is not designed to use continuous ink systems, remove continuous ink system and install original hp or compatible cartridges.". Incidentally, only the cyan color is problematic, and it is from the same box as the magenta and yellow.

[Hawks_Eye]

Hi @CYDNEYPAIGE 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the background so clearly — I understand how frustrating it is when a trusted setup suddenly stops working. You’ve done a great job sourcing genuine ink and observing the issue closely. 

The “continuous ink system” error on your HP OfficeJet Pro 8710 is likely triggered by a cartridge authentication issue, especially if only the cyan cartridge is affected. This can happen even with genuine HP cartridges due to region coding or chip recognition. 

Let’s walk through steps to resolve it and restore normal printing.

Step-by-Step Recovery for Incompatible Ink Cartridge Error

 

1. Power Reset the Printer

• Turn off the printer using the power button.
• Unplug the power cord from the printer and wall outlet.
• Wait 60 seconds, then reconnect directly to a wall outlet.
• Power on the printer and check if the error clears.

 

2. Remove and Reinsert All Cartridges

• Open the ink access door and wait for the carriage to stop moving.
• Remove all cartridges, including the problematic cyan.
• Inspect the copper contacts for smudges or residue.
• Gently clean the contacts using a lint-free cloth slightly dampened with distilled water.
• Let them air dry for 5 minutes.
• Reinsert all cartridges firmly and close the access door.

 

3. Check Cartridge Packaging and Region

• Confirm the cartridge part number matches your printer’s supported region (e.g., HP 952 series for OfficeJet Pro 8710).
• If the cyan cartridge packaging indicates a different region (e.g., Singapore-only), it may not authenticate correctly.
• Use a cartridge from a different box or batch if available.

 

4. Update Printer Firmware via HP App

• Open the HP App on your Windows PC or mobile device.
• Go to Printer Settings > Advanced > Printer Updates
• Install any available updates and restart the printer

 

5. Try a Cartridge Reset Sequence

• Remove only the cyan cartridge
• Power off and unplug the printer
• Wait 60 seconds, then reconnect and power on
• Reinsert the cyan cartridge and check if the error clears

 

You can find detailed steps and visuals here:

• HP Ink Cartridge Error Troubleshooting

Let me know if you'd like help identifying the correct cartridge part number for your region. You’ve done a great job staying observant and proactive — let’s keep going until your cyan cartridge is back in sync with the rest.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[CYDNEYPAIGE]

Dear Hawk_eye,

I have tried your suggestions and no luck. The same message that my cyan cartridge is incompatible. How can that be, the other three are the same. It makes no sense. That's a real issue as users of hp printers reside all over the world, it must be expected that ink supplies will be purchased in their country, I have no control how my supplier gets their products. Ironically the package says made in Malaysia for use in the United States and Canada. I am annoyed and frustrated to no end. I have tried resetting to the region of singapore, malaysia, USA and no success!! Is it that I will now have to purchase a new printer????

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

This might require one-on-one interaction via remote assistance to fix the issue or we may have to raise a service order for the same. 
 

I've sent you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye