INCOMPATIBLE cartridge

[KHALED1107]

i just buy a new printer and after setup and do some test pages, now gives me this message

[Hawks_Eye]

Hi @KHALED1107 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Thanks for flagging that—since you’ve just set up your HP Laser MFP 137fnw and it printed test pages successfully, but now shows an error message, it’s likely related to toner recognition, driver installation, or a setup glitch. 

Here’s how to troubleshoot it:

1. Check for Toner Cartridge Errors

If the message says something like “Install Toner Cartridge” or “Toner Not Recognized,” this is a known issue.

• Power off the printer
• Remove the toner cartridge and inspect for protective tape or packaging
• Reinsert it firmly until it clicks into place
• Power the printer back on

2. Verify Driver Installation

Windows 11 sometimes fails to install the correct driver automatically.

• Go to Settings > Bluetooth & devices > Printers & scanners
• Remove the printer if listed
• Download and install the full driver package from the HP Laser MFP 137fnw support page
• Reconnect the printer via USB or Wi-Fi and test again

This HP Support video walks through fixing driver installation issues on Windows 11.

3. Reset the Printer

If the error persists and isn’t specific, a factory reset may help.

• On the printer’s control panel, go to Setup > Maintenance > Restore Defaults
• Confirm and restart the printer

4. Check for Firmware Updates

Outdated firmware can cause unexpected behavior.

• Print a Configuration Report to find the printer’s IP address
• Enter the IP in a browser to access the Embedded Web Server (EWS)
• Go to Settings > Firmware Update and install any available updates

Let me know what the exact error message says, and I’ll tailor the next steps. 

You’re clearly doing everything right—just a few more tweaks and we’ll get that printer running smoothly.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye