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‎01-21-2026 01:57 PM

HP Recommended

I have a HP Envy 4500 printer and it will not accept Onn replacement for HP61.   Is there a way to bypass this issue so that i can print what i need to print

1 REPLY 1

‎01-23-2026 09:15 AM

HP Recommended

Hi @bmullins63,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand HP Envy 4500 printer is designed to work optimally with original HP ink cartridges. When using third-party or off-brand cartridges, such as Onn replacements, the printer may not recognize them, resulting in an error. I would request you to please follow the steps below.

 

Reset the Printer:

  • Turn off the printer and disconnect the power cord.
  • Wait for about a minute before reconnecting the power cord and turning the printer back on.

Reinstall the Ink Cartridge:

  • Open the ink cartridge access door.
  • Remove the cartridge and then reinstall it to ensure it is correctly seated.

Check for Cartridge Compatibility:

  • Double-check that the Onn cartridge is supposed to be compatible with the HP61 model. In some cases, third-party cartridges may not work as advertised.

Firmware Update:

  • Ensure your printer's firmware is up to date, as updates can improve compatibility with different cartridges. Check HP's website for any available updates for the HP Envy 4500.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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