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‎11-29-2020 02:05 PM

HP Recommended
Product: ZBook
Operating System: Microsoft Windows 10 (32-bit)

HP 902XL | Ink Cartridge | Magenta | T6M06AN was ordered about a month ago and when to use it and it is "dry" or in other words will not work.  How do I get this addressed with HP.  * Note: return on tis shows expired. ** 

Category:
3 REPLIES 3

‎12-07-2020 07:12 AM

HP Recommended

Hi @best2drive,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-07-2020 09:12 AM

HP Recommended

Found the issue was a bad Printhead.  Replacement ordered.   Sorry for the post..  Thanks and have a safe day.

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‎12-07-2020 10:26 AM

HP Recommended

I am glad you were able to figure the issue out.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Take care 🙂

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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