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‎01-15-2024 10:18 AM

HP Recommended

I had to do a factory reset because my printer wasn't connecting to my computer. Now it says that my printer cannot print because it isn't registered with instant ink. I tried to register it with instant ink but it says it's already registered. I don't know what to do now. 

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1 REPLY 1

‎01-17-2024 02:21 PM

HP Recommended

Hi @BrittanyTenika,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink, and it's prompting you to enroll in the service.

 

At first, let's try the steps below.

 

Please try to disable the web services once. You may Click Here to check how to disable the web services.

 

Once done please try a network restore on the printer. 

  • Disconnect the power cord from the router.
  • Turn off the printer.
  • Turn off the mobile device/PC.
  • Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
  • Turn on the printer.
  • Turn on the mobile device/PC.
    Could you please try these steps to connect the printer to the network (in case of dual-band routers, please use the 2.4 Ghz wireless connection for the printer):
  •  Remove HP Smart App from your mobile device (if already installed).
  •  Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
  • Download and install HP Smart App on your mobile device from the app store.
  • Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.
     

Once done, Please enable the web services, This should work.

 

Update Firmware: Check if there's a firmware update available for your printer. Visit the official HP support website, enter your printer model, and download and install any available firmware updates. Firmware updates can sometimes address compatibility issues. CLick Here

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

 

.
Sneha_01- HP support
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