INSTANT ink wont contact. Terrible customer service help.

[Jonzy_00]

So I have a 2 month old HP printer. Signed up to instant ink. Arrived in the post. Went to use them as my current ones had run dry and the trouble began. 

They would not connect to my printer! After 2 hours of following the instructions on cleaning etc they still wouldn't work. Live chat.. virtual chat. No help at all. Funny how the 1st inks worked OK then  when u sign up all this happens. Gone have the days of just popping to the shop for your ink and job done 1st time. After this I WILL cancel my prescription.

So frustrating. How do I get these cartridges changed to new ones if there faulty? 🤔

[Betty0610]

@Jonzy_00

Welcome to HP Support Community! 

  

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Betty0610 · Accepted solution]

Thanks! 🙂

I have sent a set of ink via express delivery. It should reach you in 4/5 business days.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping