IS HP pulling out of Home Printers?

[reporting]

re: different OS (win & mac mostly) & printer models

Had a nearly 3 hour nightmare chat today in which HP consumer "support"agents gave misrepresentations & refused to answer direct questions for over 2 hours!!  Can't get my head around the lack of support when it comes to consumer printers.  After reading the transcripts, others are tellnig me similar experiences & some said they thought HP pulled consumer support years ago.  It seems correct base on today's experience.  IT'S NOT JUST NO SUPPORT, but they were downright offensive, like assuring us they're totally familiar with the issue and then proceeding to ask what the issue is and who I am. All with the browser never closing, they seemd to be swapping in and out poorly designed bots.

However, the actul HP reps made clear that HP consumer prod support has withdrawn any standard customer error tracking & feedback system.  The Palo Alto office confirmed HP does not provide a means for buyers of consumer products to give feedback on the experience! 

We don't operate in the home product market - other than when spec'ing home offices for C-level execs who are happy with our work in their commercial spaces.   So, based on never having this type of horrendous treatment (in > 20 years recommending & setting up office equipment)  I myself have never been dismissed or treated so badly by HP support -- but my experience is mostly with corporate products support, which is still world class afaik. 

I thought HP in Palo Alto would want to know HP reps are telling buyers. 

 According to their receptionist, who checked, "HP does not provide any way to provide written feedback on the consumer experience."  HP rep confirmed it 3 times.

In today's chat, HP consumer online "support" also randomly & abruptly swapped out one rep for another, presumably so the customer can train them.  After the 3rd rep assured me she had "thoroughly reviewed the transcript" from the prior reps.  She then asked, "OK, now what's your name and what's the problem and which printer is it...?"   I expect truthfulness in business and it was not easy to discern here why HP consumer prods would treat a buyer like this. I remained polite yet firm in that I would like a direct answer.  I'm still shocked. 

People watching, however, found it hilarious & said these were bot beta tests because they were so bad.  But the last rep confirmed she was human, yet still refusing to answer "Can we get a tracking number?" .  She finally gave some number, but let me know it doesnt' tie into the prior calls about their unresolved issue.  "It's just for the customer," she said.

Is this HP's message to consumer product purchasers?  The market is shrinking so HP withdrew standard customer feedback or error tracking system.

Is this a trend, is HP only sales & no longer providing real support for consumer printers? what are people here experiencing?  Has anybody here managed recently to get a level of support for newer HP consumer printers?

Thanks