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I have received 65/304 cartridges from instant ink instead of 63 and I want to know if it is causing continuous smears on the printouts. I have an HP OfficeJet 3830 all-in-one printer. 

1 REPLY 1
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@reginaphilangy 

Hello,

The only solution I can give is to Contact HP Instant Ink Support to exchange the ink cartridges, because they are not compatible with your printer.

Ink cartridge information for HP OfficeJet 3830 series All-in-One printers.

HP OfficeJet 3830 All-in-One cartridge numbers:
North America and Asia Pacific, including Japan (excluding India, China, and Indonesia)Western EuropeAfrica, CIS, Latin America, and Middle EastChina, India, and Indonesia

63 Black

63 Tri-color

302 Black

302 Tri-color

123 Black

123 Tri-color

803 Black

803 Tri-color


Don't hesitate to contact us in case of need.

Best regards,:Wink:



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