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Illegal ink cartridge

HP Recommended
HP deskjet3631
Microsoft Windows 7 (32-bit)

We unsubscribed to the printer ink program

I put in one of the ink cartridges that we received while we were in it and now it’s says I have an incompatible Ink. Why is it saying it’s incompatible when I’ve already purchased it from HP

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @mg-20_20,


I'd like to help!


HP Instant Ink cartridges will not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you replace the instant bink cartridge with the regular ink cartridge.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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