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‎12-03-2020 05:23 PM - last edited on ‎07-14-2021 06:24 PM by Retired

HP Recommended
Product: HP deskjet3631
Operating System: Microsoft Windows 7 (32-bit)

We unsubscribed to the printer ink program

I put in one of the ink cartridges that we received while we were in it and now it’s says I have an incompatible Ink. Why is it saying it’s incompatible when I’ve already purchased it from HP

Category:
1 REPLY 1

‎12-12-2020 10:05 AM

HP Recommended

Hi @mg-20_20,

 

I'd like to help!

 

HP Instant Ink cartridges will not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you replace the instant bink cartridge with the regular ink cartridge.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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