Important

[Sezaroo]

I bought used printer from someone,  but the printer has 2 problems,  

1- the printer does print colour blue but the cartridge has half ink  level

2- when i connect the printer to wifi the ink instant lock the printer. 

So how i can resolve these problems please 

Thanl you .

[Raj_05]

Hi @Sezaroo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're facing two separate issues with your HP OfficeJet 8012 printer: a problem with the color blue not printing properly even though the ink cartridge has half its level, and another issue where connecting the printer to Wi-Fi causes it to lock up. Let's address each issue separately.

Blue Color Not Printing Properly:

Clean the Printhead: The issue with the blue color not printing could be due to a clogged printhead. To clean the printhead, follow these steps:

• On the printer's control panel, navigate to "Setup" or "Tools."
• Select "Clean Printhead" or a similar option. Follow the on-screen instructions to run the printhead cleaning process.
• After cleaning, try printing a color document again to see if the issue is resolved.

Check the Cartridge: Even if the ink level is half, there might still be a problem with the blue ink cartridge itself. Consider replacing the blue ink cartridge with a new one to see if this resolves the issue.

Wi-Fi Connection Locking Printer:

Reset Network Settings: If connecting to Wi-Fi is causing your printer to lock up, it's possible that there's a network configuration issue. Try resetting the network settings on your printer:

• On the printer's control panel, navigate to "Setup" or "Network" settings.
• Select the option to reset network settings or Wi-Fi settings. Follow the on-screen instructions to reset the network settings.
• After resetting, set up the Wi-Fi connection again from scratch and see if the issue is resolved.

Update Firmware: Outdated firmware can sometimes cause connectivity issues. Visit the HP support website to check if there's a firmware update available for your HP OfficeJet 8012 printer. If there is, follow the instructions to update the firmware.

Check Router Settings: It's also a good idea to ensure that your router settings are compatible with your printer. Make sure your printer supports the Wi-Fi security protocol (e.g., WPA2) that your router is using. You may need to consult your router's user manual for instructions on configuring compatible settings.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support