Impressora OfficeJet Pro 6970

[Anderson_Villas]

Boa noite Amigos,

Minha impressora não imprime a tinta preta, mesmo estando com cartucho novo e original...Só imprime colorido.

Já fiz todas as etapas recomendadas pelo suporte HP, inclusive limpeza dos cabeçotes e o problema continua.

As páginas de testes são impressas somente com as letras/frases que são coloridas, mas textos em preto não são impressos...Já atualizei todos os drivers da impressora e o diagnóstico da HP é que não nada de errado com a impressora.

Agradeço se puderem me ajudar!

Anderson Villas

São Paulo - Brasil

[RodrigoB]

Hi Anderson_Villas

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Or you can post your doubt in HP portuguese forum, HP COMMUNIDADE

Thank you for your understanding.

Regards,

[Anderson_Villas]

Dear Rodrigo,

Many thanks for your prompt reply! I didn't realize that the forum was in English, sorry about that!

Here is my question in English:

Good evening friends,

My printer (OfficeJet Pro 6970) does not print with black ink, even with new and original cartridge...It only prints in color.

I've done all the steps recommended by HP support, including cleaning the heads and the problem continues.

The test pages are only printed with the letters/phrases that are colored, but black texts are not printed...I've updated all printer drivers and HP's diagnosis is that there's nothing wrong with the printer.

I really appreciate your help on this matter!

Many Thanks in advance and Best Regards,

Anderson Villas Boas

São Paulo - Brazil

[KrazyToad]

@Anderson_Villas

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I would request you to contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.