In-compatible cartridge - MFP M281fdw

[Miclock]

Hi, I bought  used HP MFP M281fdw, now it shows when i try to change toner (install CF540 series) it shows incompatible cartridge. when i checked it has 202X series of toners. am in UAE this series of toners is not available. please help me. when i try to install it shows some countries like Malaysia, singapore, india & so on but UAE or any ARAB country is not in the list

[Irfan_06]

Hi @Miclock,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Miclock]

Hi, Actually i dont know from where the printer was. I bought it in a used market in UAE. Am staying in UAE i bought the printer for my kids schooling purpose and now am unable to use it.

Printer is connected via USB Cable to my laptop

Toners are available in UAE

Printer Model MFP M281fdw

Printer full feature software with driver installed

Windows 10 OS 64Bit

[Irfan_06]

Hi @Miclock,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Miclock]

Hi

Nothing happened to the printer, still it remains same. 

[Irfan_06]

Hi @Miclock,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support