In the presets there is no option for color printing only black-and-white or draft

[Jackie142]

In the presets there’s no option for color printing only black-and-white or draft

[jplrk]

Same issue here. I have a Mac, operating system is High Sierra. No option to print color. I've seen this question asked here before and as far as I can tell no genuine solution has been offered. 

[jplrk]

Anyone, anyone? Bueller?

[Jay_G24]

Hi @Jackie142,

 I'd like to help!

To assist better-

1)Are you able to copy in color?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3) Are you using HP Smart to print?

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jplrk]

I don't know about Jackie, but this response doesn't help me. I've already seen it offered time & again to others, who also said it didn't help. The printer is able to copy in color. The diagnostic page prints fine. I can copy in color from my iPhone. The issue is copying from my Mac itself. As Jackie said, there isn't even an option to print in color when printing directly from my Mac.

[Jay_G24]

@jplrk,

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

[jplrk]

I tagged the printer model in my original reply to this topic. It's an Envy Pro 6458.

[Jay_G24]

@jplrk,

I understand you're unable to print in color from your Mac. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Hope this helps, keep me posted!