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‎12-10-2021 09:12 AM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 7 (64-bit)

I keep getting the Ink Cartridge Incompatible Error,  no matter which ink cartridge is installed.

Everything is Incompatible. 

I've tried several original HP cartridges which should match, and the printer keeps telling me that everything is incompatible. I must override this error somehow, as the Ink Cartridges are fitting exactly and everything is fine. No reason to get this error.

The product is useless this way.

Need a fast solution.

I guess there is some bug in the firmware of the printer, as really nothing works, as if the printer will no get any ink cartridge.

Category:
2 people had the same question
1 REPLY 1

‎12-15-2021 06:17 AM

HP Recommended

@RavenRani

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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