Incompatible 678 Cartridge

[Eby_Jayan]

Hi

I have an HP 2515 Printer which had HP650 cartridges which are now empty, and I am trying to replace it with HP678, but it is not working. Please help me fix this issue.

[Nal_NR]

Hi @Eby_Jayan,

Welcome to the HP Support Community. 

I'd like to help!

Kindly go through this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Eby_Jayan]

HI ,

This Printer was from UAE and now this is in India , so do I need to do some country reset or something like that .

If so please guide me . 

[Nal_NR]

Hi @Eby_Jayan,

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping