“Incompatible Black Cartridge” shown after replacing a new black Cartridge

[Htang_502]

I ordered a new black cartridge (model 205A)  for my printer color laserjet Pro MFP M181fw from HP official website Hp.com, however, an error message appeared “incompatible black cartridge” after I put the new cartridge and can’t proceed to printing. 

Originally, I am using model 204A cartridge however there isn’t any available in UK then I found 205A in Hp website saying that it also compatible with my Laserjet Pro MFP M181fw printer so I bought 205A black print cartridge.  

Would anyone can help for this issue?  
Many thanks!

 

 

 

[sandytechy20]

@Htang_502

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Clean the electric contacts on the toner cartridge

Open the toner cartridge access door.

Remove the toner cartridge from its slot.

Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

NOTE:

Coffee filters work well.

Figure : E-label on a toner cartridge

Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.