Incompatible Black Cartridge

[Andeng7]

I have an HP Deskjet 3515 and I recently reset its region so I can use HP 678 Cartridge here in the Philippines. It was working fine until now. It says on the printer "Incompatible Black Cartridge". Can somebody help me? Thank you in advanced.

[Kumar0307]

@Andeng7, Welcome to the HP Support Community!

I understand you are not able to print due to this error.

To assist you better, did you replace the black ink cartridge?

Is the color working fine?

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the issue persists, we can try to reset the printer again. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!