Incompatible Cartidge(s) error for HP Envy 5530

[ukrtang]

Hello,

I purchased HP Envy 5530 All in One printer in Hong Kong and now I have moved to United Kingdom. I am unable to find the ink cartridges that I normally used i.e. HP 61 XL (Black & Color). However, I can find HP 301 ink cartridge for HP Envy 5530 which mentioned on HP official site . 

Then I went to buy the HP 301 cartridges. After I put in the HP Envy 5530 printer, on printer's screen, it shown the error "Incompatible Cartridge(s)".

Please I need an urgent solution as I am running low on the ink in the installed HP 61 XL cartridges.

Being forced to buy a new printer due to HP not being able to provide right cartridge for current printer will be an expensive solution. 

Thanks.

[Valsimot]

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 

[ukrtang]

Hello,

Thank you for your response.

But I found in other message threads that the reset instructions are specific for the printer and need the guideline to change the region setting.

The respondent sent  a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

Would you send me private message on the reset instruction? Or would you please tell where I can get the reset instruction?

Thanks.