Incompatible Cartridge 8010 series

[Kesh6970]

I have a HP OfficeJet 8015 printer, part of the 8010 series. I have bought a black ink 915XL which claims compatibility with the 8010 series of printers, however I'm met with an "Incompatible Cartridge" error when installing, please can I have some assistance?

[Kesh6970]

Could someone from HP support please assist me?

[Anand_Andy]

Hi @Kesh6970,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

I hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kesh6970]

I had a 5 hour long WhatsApp conversation with one of your technical people yesterday who has performed a region-change procedure twice on my printer, which hasn't worked properly and has rendered all of mu current ink useless. The advice from the HP technician was to purchase a brand new HP printer through your website, to which I would be offered a 20% discount. I am yet to receive an acceptable resolution from HP as I was told someone with authority would be in touch at 9am this morning, it's now 13:30. 

[Kesh6970]

Are you able to advise?

[Anand_Andy]

@Kesh6970,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!