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‎04-16-2025 10:17 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Hi HP team - We moved from US to Germany with our HP OfficeJet Pro 6978.

 

Since the original US-based 902's cartridges are not available here, I had to replace them with German-based 903's - which fit exactly the same.

 

Please contact me on the next steps - as this is urgent.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2025 02:27 PM

HP Recommended

Hi @DKPM 

 

Thanks for posting your query! We're here to help you get back up and running.

 

A_Gayathri is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

 

I will be glad to assist you with the regional reset on your printer. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

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1 REPLY 1

‎04-17-2025 02:27 PM

HP Recommended

Hi @DKPM 

 

Thanks for posting your query! We're here to help you get back up and running.

 

A_Gayathri is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

 

I will be glad to assist you with the regional reset on your printer. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
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