Incompatible Cartridge Error Message - HP Envy 4512 All In One Printer

[Bahn64]

in Replacing my ink cartridges, I am getting a message that they are incompatible.  I am using the correct cartridge for my printer (HP 63).  I have never had this problem before.  I have owned this printer for over 20 years.  I have tried everything under the sun and i keep getting this message.  HELP!!

[Irfan_06]

Hi @Bahn64,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Bahn64]

Erwin 

The factory reset was the only thing that worked, but it is now recognizing the cartridge.  Thank you for all your help.

[Bahn64]

Irwin6,

Unfortunately I spoke to soon.  After doing the factory default reset, it was recognizing the cartridge until I tried to print something, then it reverted back to the Incompatible Cartridge Error Message and wouldn't print.  

Do you have anything else that i can try?

Thanks

[Irfan_06]

Hi @Bahn64,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a semi-full factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support